your top questions, answered
If you are facing any of the following struggle in you daily life, then we have the solution for you.
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General Information
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Product Information
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Shipping & Delivery
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Orders & Payment
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Returns & Refunds
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Subscription Information
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Security & Privacy
What does Symflory offer?
Symflory provides a wide range of premium supplements designed to support overall health and well-being. Our products are formulated using high-quality ingredients and backed by scientific research.
How can I contact customer service?
You can contact us via email at help@symflory.com or through our contact form on the website. Our team is available Monday to Friday, from 9 AM to 6 PM (GMT).
Where is Symflory based?
Our company is based in London, United Kingdom. Our registered office address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
How do I create an account?
To create an account, click on the Sign Up button on the homepage, provide your email address, and set up a password. You’ll then have access to your account to manage orders, subscriptions, and more.
Do I need an account to place an order?
No, you can place an order as a guest without creating an account. However, having an account allows you to track orders and save shipping information for future purchases.
Are your supplements safe?
Yes, our supplements are manufactured under strict quality control standards. We use only high-quality, natural ingredients, and our products undergo rigorous testing to ensure safety and efficacy.
Where are your products manufactured?
Our supplements are manufactured in facilities that comply with Good Manufacturing Practices (GMP), ensuring that each product meets high safety and quality standards.
How should I take the supplements?
Each product has specific usage instructions printed on the label. We recommend following the suggested dosage unless otherwise advised by a healthcare professional.
Are your supplements vegan or vegetarian?
We offer a variety of vegan and vegetarian supplements. Please refer to the product descriptions or labels for details on whether a particular supplement fits these dietary requirements.
Do your products contain allergens?
All allergens, if present, will be clearly stated on the product label and in the product description on our website. Always check the label if you have specific allergy concerns.
How long does it take to see results from the supplements?
Results vary depending on the product and individual. Some customers notice benefits within a few weeks, while for others, it may take longer. Consistent use is key for achieving the best results.
How long does shipping take?
For UK orders, standard shipping typically takes 2-4 business days. International shipping times vary, ranging from 5-7 business days depending on the destination.
Do you offer free shipping?
Yes, we offer free standard shipping for all UK orders over £50 and international orders over £50.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through our courier’s tracking portal.
Do you ship internationally?
Yes, we ship to many countries worldwide. During checkout, you can see the list of available shipping destinations.
What shipping methods do you offer?
We offer Standard Shipping, Express Shipping, and Next-Day Delivery options for UK orders. International customers can choose from Standard International Shipping or Express International Shipping.
What happens if my order is delayed?
If your order is delayed, please contact us at help@symflory.com and we will provide you with updated tracking information and assist in resolving the issue.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and Apple Pay. All transactions are securely processed.
Can I modify or cancel my order?
Orders can only be modified or canceled before they are processed for shipping. If you need to change your order, contact us immediately at help@symflory.com.
How do I know if my order was successful?
Once your order is placed, you will receive an order confirmation email with details about your purchase. If you don’t receive a confirmation email, check your spam folder or contact us for assistance.
Do you charge sales tax or VAT?
All prices listed on our website include VAT where applicable. For international orders, any additional duties or taxes imposed by customs are the responsibility of the customer.
Can I apply a discount code to my order?
Yes, you can enter a valid discount code at checkout. Discount codes cannot be applied to orders after they have been placed.
What do I do if I receive the wrong item?
If you receive an incorrect product, please contact our customer service team at help@symflory.com within 7 days of receiving your order, and we’ll arrange for a replacement.
What is your return policy?
We offer a 30-day return policy for all unopened products. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund. Please see our Returns Policy for more details.
How do I return a product?
To return a product, contact us at help@symflory.com with your order number and reason for return. We’ll provide return instructions and the return shipping address.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned product. The refund will be credited to your original payment method.
Can I exchange a product?
Yes, we offer exchanges for defective or damaged products. If you receive a damaged product, contact us within 7 days of receiving your order for an exchange.
What items are non-returnable?
Opened or partially used supplements are non-returnable due to safety regulations. Clearance or final sale items are also non-returnable.
How do subscription plans work?
We offer flexible subscription plans for regular delivery of your favorite products. You can choose your delivery frequency (monthly or quarterly), and your payment method will be charged automatically.
Can I modify my subscription?
Yes, you can pause, cancel, or change the delivery frequency of your subscription at any time by logging into your account or contacting customer service.
Is there a discount for subscriptions?
Yes, subscribers enjoy exclusive discounts on products and free shipping on all subscription orders.
How do I cancel my subscription?
To cancel your subscription, log into your account and manage your subscription settings. You can also contact us at help@symflory.com for assistance.
When will I be charged for my subscription?
Your subscription will be charged automatically on the same day each month (or quarter) depending on your selected frequency. You’ll receive an email reminder before your card is charged.
Is my personal information safe on your website?
Yes, we use industry-standard encryption protocols (SSL) to protect your personal and payment information. We are committed to ensuring your data is kept secure.
How do you use my personal information?
We use your personal information to process and deliver your orders, communicate with you, and improve your shopping experience. For more details, please review our Privacy Policy.
Can I delete my account?
Yes, if you wish to delete your account and remove all personal information, please contact us at help@symflory.com and we will process your request.
