Effective Date: March 20, 2024
Last Updated: September 20, 2024
At Symflory, we take pride in the quality of our products and are committed to ensuring customer satisfaction. This Guarantee Policy outlines the terms under which refunds or replacements may be requested. Please read the policy carefully to understand the conditions under which we offer our 30-Day Money-Back Guarantee.
1. 30-Day Money-Back Guarantee
We offer a 30-Day Money-Back Guarantee on all of our supplements. If you are not satisfied with your purchase, you may request a refund under the strict guidelines outlined below.
Refund requests must be made within 30 days from the date you receive your order. Refunds will only be processed under one-time, first purchase conditions (refer to section 1.1).
1.1 Eligibility for Refund
To qualify for a refund under this guarantee, the following conditions must be met:
- First-Time Purchases Only: Only the first purchase of a product qualifies for a refund. Reorders of the same product are not eligible for the guarantee. This is to prevent misuse of the guarantee and ensure fairness.
- Product Condition: The product must be returned in its original packaging, with any unused portion included.
- Proof of Purchase: A valid proof of purchase from symflory.com is required. Products purchased from third-party sellers or other marketplaces are not eligible for this guarantee.
We reserve the right to reject any return that does not meet these strict requirements.
1.2 How to Request a Refund
To initiate a refund request, you must follow these steps within 30 days of receiving your order:
- Contact Us: Email us at help@symflory.com with your order number, proof of purchase, and a detailed explanation of why you are requesting a refund.
- Return the Product: If your refund request is approved, we will provide detailed return instructions. Products must be securely returned in their original packaging and resalable condition.
- Refund Approval: Once we receive and inspect the returned product, we will notify you of our decision. Refunds are not guaranteed until we have confirmed that all return conditions have been met.
2. Processing Refunds
- Refund Method: Approved refunds will be issued as a credit to your original payment method. Refunds typically take 5-7 business days to process once approved.
- Shipping Costs: Shipping costs are non-refundable, unless the return is due to our error (e.g., a defective or incorrect product). The customer is responsible for all return shipping costs unless explicitly stated otherwise.
3. Exclusions to the Guarantee
Our 30-Day Money-Back Guarantee does not apply under the following circumstances:
- Unauthorized Returns: Products returned without prior approval or outside the 30-day window.
- Non-Symflory Purchases: Products not purchased directly from symflory.com (e.g., third-party sellers or marketplaces).
- Improper Handling: Products that have been damaged, misused, or neglected.
- Multiple Returns: Refund requests for subsequent purchases of the same product will not be accepted under this policy.
Symflory reserves the right to refuse refunds for any products that do not meet the above conditions or in cases where there is evidence of refund abuse.
4. Product Exchanges
Our guarantee applies only to refunds. If you receive a defective or damaged product, we offer replacements free of charge. To initiate an exchange for a defective product, refer to our Returns Policy for further instructions.
5. Damaged or Defective Products
If you receive a product that is damaged or defective, please notify us within 7 days of receiving the product.
- Proof of Damage: You may be required to submit photos or videos documenting the issue.
- Replacement or Refund: If the product is confirmed to be damaged or defective, we will either replace the product at no additional charge or issue a full refund, including shipping costs, if a replacement is not available.
Failure to report damage or defects within 7 days will result in the forfeiture of eligibility for a refund or replacement.
6. Customer Satisfaction Guarantee
While we are confident in the quality of our products, we also understand that individual results may vary. If you have any concerns or issues with your order, we encourage you to contact us directly. Our team is committed to addressing your concerns and ensuring a positive experience with Symflory.
7. Fraud Prevention and Abuse
To maintain the integrity of our 30-Day Money-Back Guarantee, we monitor returns and refund requests for signs of abuse. Symflory reserves the right to:
- Reject multiple refund requests from the same customer for similar reasons.
- Block accounts found to be misusing the guarantee or engaging in fraudulent return activities.
By purchasing from symflory.com, you agree to adhere to the terms and conditions of this Guarantee Policy.
8. Contact Us
For any questions regarding our guarantee or to initiate a refund request, please contact us:
- Email: help@symflory.com
- Website: symflory.com
- Company: Symflory, a division of SMARTSALE VENTURES LTD
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Company Number: 15949559
